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Customer Service Operative An opportunity has arisen to work for one of the UK’s fastest growing Lettings Agency/Housing Associations covering the whole of London. Our client provides property lettings and management services to over 3000 Landlords within London and this number is ever growing. Due to the rapid growth of our client and having recently just won a number of high profile property lettings and management contracts, our client is now seeking to recruit a team of professional and enthusiastic Customer Service Operatives. As a Customer Service Operative, you will be responsible for dealing with telephone calls from Tenants, Landlords and Contractors regarding any problems or queries they may have. You will also be required to log all calls and emails received and resolve any enquiries as promptly as possible. You will be acting as the public identity of the company so excellent telephone manner and customer service skills are imperative and you must be able to remain calm and focused under pressure and use your initiative to resolve any problems that may arise. A high standard of customer service must be maintained at all times and you must strive to resolve any issues within the timescales presented to the customer. This role is an excellent opportunity for someone who is kind natured, friendly and has exceptional people skills. A warm telephone manner and excellent communications skills are essential along with the determination to succeed at customer satisfaction and maintain a high level of self discipline. The ideal candidate must be confident in their problem solving abilities and be able to adapt to different situations to work to resolve any problematic issues. More Information?This role pays a basic salary of £20,000 per annum (circa). The ideal applicant should have some experience in a customer service based role and proven experience in a customer relations type industry. Key Responsibilities • Functioning as the main point of contact for both Tenants and Landlords • Take and log calls and emails from Tenants and Landlords • Respond and deal with complaints following complaints and customer care procedures • Giving advice and information over the phone, via e-mail and through written correspondence, aiming for maximum customer satisfaction every time • Liaise with Tenants, Landlords and Contractors to coordinate repairs to be completed within priority deadlines • Use initiative to resolve any problems that may arise as quickly and efficiently as possible • Ensure all interactions and dealings with customers are managed to the highest standards within the relevant timescales • Delivering an excellent service to Tenants and Landlords at all times • Maintain records of all enquiries, collecting and providing statistical information as requested • A Customer Service Officer must maintain a positive attitude and working relationship with work colleagues, Tenants and Landlords at all times Knowledge & Experience • Previous experience in customer service or public relation based roles • Experience of working in a ‘Social Housing’ environment is preferred, but not a must • Additional experience in property sales or property lettings would be an advantage • Have excellent communication skills and telephone manner • Excellent organisation and time management skills • Effective interpersonal skills, with the ability to influence others • Be resilient and calm under pressure • Be able to manage a busy workload and prioritise well • Good IT skills, including a sound knowledge of Microsoft Office Summary • Type: Permanent • Start Date: Immediate • Location: Head Office - London, E10 • Department: Customer Service • Reports To: Customer Service Manager Contract Type: Permanent Software/Product: Property - Sales & Lettings Location: Leyton, London Start Date: Immediate Basic Salary: £20,000 - £25,000 Commission: No OTE: Bonus: No Company Benefits: N/A Job Requirements: Proficient in Word & Excel, Excellent Skills - Communication, Experience - Similar Role, Excellent Skills - Customer Service, Excellent Skills - Organisational, Proficient in all MS Office Applications, Excellent Skills - Telephone Manner, Excellent Skills - Typing, Excellent Skills - Enthusiastic & Passionate Contact: Yan Neokleous Telephone: +44 (0)20 7298 5571 E-mail: yn@chamaleon.co.uk Date Posted: 01/07/2016 Reference: OMCSO-LL